The six most important words:
"I ADMIT I MADE A MISTAKE".
The five most important words
"YOU DID A GOOD JOB".
The four most important words:
"WHAT IS YOUR OPINION".
The three most important words:
"IF YOU PLEASE".
The two most important words:
The least most important words:
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KNOW YOURSELF AND SEEK SELF-IMPROVEMENT:
In order to know yourself, you have to understand your be, know, and do,
attributes. Seek self-improvement means continually strenghthening your
attributes. This can be accomplished through reading, self-study, classes, etc.
BE TECHNICALLY PROFICIENT:
As a leader, you must know your job and have a solid familiarity
with your employees'jobs.
SEEK RESPONSIBILITY AND TAKE
RESPONSIBILITY FOR YOUR ACTIONS:
Search for ways to guide your organization to new heights. And when things
go wrong, they will sooner or later, do not blame others. Analyze the situation,
take corrective action, and move on to the next challenge.
MAKE SOUND AND TIMELY DECISIONS:
Use good problem solving, decision making, and planning tools.
SET THE EXAMPLE:
Be a good role model for your employees. They must
not only hear what they expected to do, but also see.
KNOW YOUR PEOPLE AND LOOK
OUT FOR THEIR WELL-BEING:
Know human nature and the importance of sincerely
caring for your workers.
KEEP YOUR PEOPLE INFORMED:
Know how to communicate with your people, seniors,
and other key people within the organization.
DEVELOP A SENSE OF RESPONSIBILITY
IN YOUR PEOPLE:
Develop good character traits within your people that will
help them carry out their professional responsibilities.
ENSURE THAT TASKS ARE UNDERSTOOD,
SUPERVISED AND, ACCOMPLISHED:
Communication is the key to this responsibility.
TRAIN YOUR PEOPLE AS A TEAM:
Although many so called leaders call their organization,
department, section, etc. a team; they are not really teams....
they are just a group of people doing their jobs.
USE THE FULL CAPABILITIES
OF YOUR ORGANIZATION:
By developing a team spirit, you will be able to employ
your organization, department, section, etc. to its
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